Privacy policy

This Privacy Policy explains how Riser Brands LLC (“Nuderie”, “we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit or make a purchase from https://nuderie.com (the “Site”) or otherwise use our services (together, the “Services”). Each time you access or use the Site, you agree to this Privacy Policy. If you do not agree, you should stop using the Site immediately.

Riser Brands LLC is a limited liability company incorporated in the United States, with a registered office address at 16192 Coastal Highway, Lewes, DE 19958, Sussex County, United States. For the purposes of applicable data protection law (including the EU General Data Protection Regulation – “GDPR”), Riser Brands LLC acts as the data controller for personal data processed in connection with the Services.

1. PERSONAL INFORMATION WE COLLECT ABOUT YOU

We do not currently require our users to register to access the Site, but we reserve the right to do so in the future. In case we implement a registration process, we will comply with applicable privacy legislation regarding the use of your personal information.

We may collect the following personal information that you voluntarily provide to us when you purchase from the Site or otherwise contact us:

  • Name
  • E-mail address
  • Phone number
  • Shipping address
  • Billing address (if different from shipping address)
  • Payment method information (such as card or PayPal-related information, processed via our payment providers)
  • Purchases or browsing history on the Site
  • Order details and transaction records (including logs relevant to your orders and interactions with us)
  • Communication records (including emails, postal correspondence, and chat discussions with our customer service team)
  • Marketing preferences (such as opt-in choices)
  • Any other personal information that you may provide to us voluntarily

When you access the Site, we automatically collect certain technical information from your device, such as your internet protocol (IP) address, browser type and version, time zone setting, operating system and platform, and information about how you use and interact with the Site. We also use cookies and similar technologies as described in Section 4 below.

2. HOW WE USE YOUR PERSONAL INFORMATION AND LEGAL BASES

We may use your personal information for the following purposes and on the following legal bases:

  • To provide our products and Services – to manage your access to the Site, verify your identity, process your orders and returns, manage your payments, provide customer service, and address complaints or other matters regarding the products ordered. We process this data because it is necessary to perform a contract with you or to take steps at your request before entering into a contract.
  • To communicate with you about your orders – to send you order confirmations, invoices, shipping and delivery updates, and other service-related messages (including notifications about delays, Site outages or changes to our terms and policies). We process this data because it is necessary to perform a contract with you and to comply with our legal obligations.
  • To respond to your requests – to understand and respond to your questions, comments or other communications. We process this data because it is necessary for our legitimate interests in providing good customer service or, where relevant, to perform a contract with you.
  • To improve and secure our Site and Services – to monitor and maintain the performance of the Site, analyze trends, usage and activities, prevent fraud, and enhance security. We process this data because it is necessary for our legitimate interests in operating, improving and securing our Services.
  • To send you marketing communications – to send you updates and communications about our products and services or other promotional communications, such as newsletters, emails, text messages/SMS/MMS, and special offers, or to allow our marketing partners to send such communications on our behalf. We process this data based on your consent where required by law, or on our legitimate interests in promoting our business where consent is not required. You can opt out at any time as described in Section 5 (“Our Opt-Out Policy”).
  • To comply with legal obligations – to meet our obligations under tax, accounting, consumer-protection and other applicable laws, and to respond to lawful requests from public authorities.
  • To protect our rights – to enforce our Terms and Conditions, protect our rights, property or safety, and defend against legal claims. We process this data because it is necessary for our legitimate interests in protecting our business and enforcing our legal rights.

3. THIRD PARTIES WE MAY SHARE YOUR PERSONAL INFORMATION WITH

We may share your personal information with third parties to provide you with our Services in accordance with this Privacy Policy and applicable law.

We may access and disclose your information, any communications sent or received by you, and any other information that we may have about you as may be permitted or required by law (including, but not limited to, court order or subpoena), or to prevent or investigate suspected fraud, violations of our Terms and Conditions, or any activity that appears to us to be illegal or may expose us or others to legal liability. Additionally, we may disclose your information in situations where we understand that potential threats to the physical safety of any person or property may be involved. We may also share your personal information with affiliated businesses where necessary for the purposes described in this Policy.

If Nuderie or any of its affiliated companies or businesses is sold or disposed of by merger, sale of assets, or in any other way, or in the event of an insolvency or bankruptcy, the personal information of our users may be one of the assets sold or transferred in connection with that transaction and therefore, in these cases, your personal information may be disclosed. Personal information about our users may also be disclosed in connection with commercial transactions by which we are seeking financing, investment, or other forms of financial support.

We may hire other companies to perform certain business-related functions such as mailing information, maintaining databases, providing customer service tools, processing online payments, analytics, advertising or hosting services. When we employ a service provider to perform such functions, we provide that service provider with the information that it needs to perform its specific function, which may include your personal information and other information made available by you through the Site. These service providers are authorized to use your personal information only as necessary to provide these services to us and are bound by appropriate contractual obligations.

In this regard, personal information may be disclosed to process credit card or other payment transactions to third-party banking and processing agents and institutions so they can verify and authorize your payment information and process your order. In addition, we may disclose information to other third parties to verify the authenticity of any financial transaction involving our company or its subsidiaries or to update your billing information.

Nuderie is a globally active enterprise. In the course of our business activities, we may transfer your personal data to recipients in other countries, including countries where applicable laws may not offer the same level of data protection as the laws of your home country (for example, service providers in the United States or logistics partners in other regions, including where products are manufactured or shipped). When doing so, we will take appropriate safeguards to ensure the security and integrity of your personal data. This may be accomplished through a data transfer agreement incorporating the current standard contractual clauses adopted by the European Commission for transferring personal data by data controllers in the European Economic Area to data controllers and processors in jurisdictions without adequate data protection laws, or by using other appropriate safeguards as permitted by law.

4. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to distinguish you from other website users and keep track of your visits. Cookies allow us to provide you with the best experience when you browse our website and to make improvements. They can also help us and our advertising partners make advertising more relevant to you and your interests.

Cookies are small text files stored on your device (such as a computer, mobile phone, or tablet) when you visit our website. We may also use similar technologies like local storage and device identifiers to enhance website functionality and improve your browsing experience.

Our website uses different types of cookies for various purposes:

  • Strictly Necessary Cookies – These cookies are essential for the website to function correctly and cannot be disabled. For example, they store your cookie preferences, maintain session security, and help manage website performance.
  • Functionality Cookies – These cookies enable us to remember your preferences, such as your language settings or login details, and improve website usability.
  • Analytics and Targeting Cookies – These cookies help us understand how visitors use the Site and help us and third-party advertising networks deliver content and advertisements tailored to your interests. They may collect information about your browsing activity across different websites and can be linked to your device or profile.

Where required by law (for example, for non-essential cookies in the EU/EEA), we will only use analytics and targeting cookies if you consent via our cookie tools or your browser/device settings. By continuing to use the Site with cookies enabled, you agree to our use of cookies as outlined in this Policy.

You can adjust your browser settings to block or delete some or all cookies or request permission before accepting them. However, disabling certain cookies may limit your access to some features of the website. For more details on managing cookies, visit www.aboutcookies.org or www.allaboutcookies.org.

For third-party cookies used by external services, please refer to the respective cookie policies of those providers. If you have any questions about our cookie usage, please contact us at hello@nuderie.com.

5. OUR OPT-OUT POLICY

You can stop receiving newsletters or marketing communications from us, or opt out of having your email address used for marketing purposes, at any time by:

  • (i) clicking the unsubscribe link in the footer of any marketing email; or
  • (ii) emailing us at hello@nuderie.com.

Even if you opt out of marketing communications, we may still send you non-marketing messages related to your orders, your account or our ongoing business relationship.

6. YOUR RIGHTS

Depending on where you live and subject to applicable law (in particular the GDPR if you are in the EU/EEA), you may have some or all of the following rights regarding your personal data:

  • Right of access – to obtain confirmation as to whether we process your personal data and to receive a copy of the personal data we hold about you.
  • Right to rectification – to have inaccurate or incomplete personal data corrected or updated.
  • Right to erasure – to request the deletion of your personal data in certain circumstances (for example, where the data is no longer necessary for the purposes for which it was collected), subject to legal obligations to retain it.
  • Right to restriction – to request that we restrict the processing of your personal data in certain circumstances.
  • Right to data portability – to receive your personal data in a structured, commonly used and machine-readable format and to transmit that data to another controller where technically feasible.
  • Right to object – to object, on grounds relating to your particular situation, to our processing of your personal data based on our legitimate interests, including profiling based on those interests. You also have the right to object at any time to the processing of your personal data for direct marketing.
  • Right to withdraw consent – where we rely on your consent (for example, for certain marketing or cookies), you may withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

You may exercise these rights by emailing us at hello@nuderie.com. We may need to verify your identity before fulfilling your request and may not be able to comply with a request where we have legal obligations or overriding legitimate grounds to retain certain data.

You also have the right to lodge a complaint with a data protection authority, in particular in the EU/EEA member state where you live, work, or where an alleged infringement has taken place. Our lead supervisory authority is the State Data Protection Inspectorate of Lithuania (Valstybinė duomenų apsaugos inspekcija).

7. AMENDING OR UPDATING PERSONAL INFORMATION

You may request access to, correct, update, or delete your personal information by emailing hello@nuderie.com with the necessary information for us to process your request. We will respond to your request as soon as reasonably possible and within applicable legal time limits.

Unless required by law, we are not responsible for informing third parties with whom we have already shared your information of any changes requested pursuant to this section or for removing information from the databases or records of such entities. We will, however, take reasonable steps to inform such third parties where this is required by law or where it is feasible and appropriate.

8. SECURITY AND RETENTION

We take reasonable technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. However, no Internet or e-mail transmission is completely secure. E-mails sent to or from the Site may not be safe, and you should be careful when deciding what information you send to us via e-mail or the Internet. Nuderie will not be liable for security issues arising from your own failure to take appropriate security precautions when using our Site.

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. In general, we retain:

  • Order and transaction data for the period required by tax, accounting and consumer-protection laws;
  • Customer service and communication records for as long as needed to handle your queries and maintain a record of our interactions; and
  • Marketing data until you withdraw your consent or object to such processing, or after a period of inactivity, in line with our internal policies.

When personal data is no longer needed for the purposes for which it was collected and we are not required by law to retain it, we will delete it or anonymise it.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, for example to reflect changes to our practices, technologies, legal requirements or for other operational reasons. When we do so, we will post the updated version on this page and update the “Last updated” date at the top. Your continued use of the Site after any changes means that you accept the updated Privacy Policy. If you do not agree with the changes, you should stop using the Site.

10. CONTACT US

If you have any questions, inquiries, requests, or complaints regarding our use of your personal information or this Privacy Policy, please contact our customer support team:

Email: hello@nuderie.com

Phone: +1 (276) 531-4257

Our office is located at Riser Brands LLC, 16192 Coastal Highway, Lewes, DE 19958, Sussex County, United States.